Returns & Exchanges
We take great pride in the quality of our ingredients and pantry staples, and we want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer a tailored returns process to ensure food safety and customer satisfaction.
Contact Customer Support
If your order is damaged or incorrect, please email us within 48 hours of delivery with your order number and clear photographs of the items received.
Assessment and Approval
Our team will review your request and provide instructions on whether the item needs to be returned or if a direct replacement will be issued.
Secure Packaging
For non-perishable homeware or approved pantry returns, please pack the items securely in their original packaging to prevent damage during transit.
Refund Processing
Once we receive your returned items or approve your claim, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing